ACCEPTANCE OF ORDERThe advertisement and display of a product on FROCKAHOLICS.COM is not an offer to sell and FROCKAHOLICS will be under no obligation to supply product ordered through this website. You offer to purchase a product from FROCKAHOLICS when you place an order. We will acknowledge your order as soon as practicable but will be under no obligation to supply the product to you unless it is in stock. From time to time a product may be displayed on our website that is not available for sale.
If any of the items you order are out of stock or not available, or there is an anticipated delay with your order, will will contact you as soon as possible via e-mail for international customers and SMS and e-mail for Australian customers. If we do not receive a response from you within 48 hours the remainder of your order will be processed and dispatched. We will not substitute any product without your express authority.
Any order that presents a risk of fraud, may be subject to a held order until identity is verified. To verify a payment's authenticity, we will ask for proof of identity (listed below)
This ensures that we minimise credit card fraud and fraudulent activity on our Website. If you have any concerns or questions with this procedure, we suggest contacting our Customer Service firstname.lastname@example.org before making your purchase.
These are the requirements for proving identity when requested:
- Send 2 copies of photo ID for the cardholder (passport, driver's license, or state identification card) to our Customer Service Department once payment has been made. All other sensitive information may be blocked out.
- A copy of a recent monthly card statement for the credit card being used, showing the banks name, the cardholders name and address, and the last 4 digits for this credit card sent to our Customer Service Department. If you only receive your statement on-line, we can accept a screen-shot of a page showing the necessary information listed above. All other sensitive information may be blocked out.
Once you send through any personal information to verify your payment, all information will be deleted for security purposes.