SHIPPING METHOD

LOCATION SERVICE COST DELIVERY TIME
Australia Australia Express Post Service* $FREE** 1-3 Working Days
NZ TNT Express $30 1-5 Working Days
Rest of World TNT Express $45 1-7 Working Days
Click & Collect Canberra Only $FREE Same Day
Same Day Delivery Canberra Only,  Order by 12pm $14.95 Same Day

 

TNT Express Orders are delivered 9am-5.30pm Monday to Friday.

*FROCKAHOLICS recommends that your nominated delivery address be an address that you are available at during business hours. If you are unavailable to sign for your order at the nominated address please advise us by emailing customerservice@frockaholics.com.au

**Delivery is free for orders over $100. For orders under $100 delivery is just $10.

Australia Post Express Post Service  guarantees next business day delivery within the Express Post network. The Express Post network covers over 80% of Australian business addresses, private addresses and Post Office boxes. We ship all orders from our Head Office in Canberra (ACT 2600). For more information about Australia Express Post and to get an estimation of the delivery times please follow the link

 

http://auspost.com.au/business/express-post-network-nsw-act.html

 

IMPORTANT INFORMATION

  • All orders require a signature
  • Orders are unable to be redirected once dispatched
  • Our order cut-off times are a guidance only and do not take into account delays in payment processing.

 

CLICK & COLLECT

This delivery option is only available in the ACT.  Orders may be picked up at Momento Dezigns, Manuka ACT. Contact information and trading hours may be found at the bottom of each invoice. Items ordered by Click and Collect must be collected within 7 days at Momento Dezigns.

 

SAME DAY DELIVERY - ORDER BY 12 MIDDAY

This delivery option is only available in the ACT (selected areas) to customers who make a purchase by  12 midday,  Monday - Friday.  Delivery area postcodes are: 2600, 2601, 2602, 2603, 2604, 2605, 2606, 2607, 2609 and 2612.  Please Note:  all items must be signed for upon delivery.

 

DUTIES & TAXES

At checkout, your final purchase price and the shipping amount will be displayed. If your purchase is shipped to an Australian address, Goods and Services Tax will be included in the purchase price. Items shipped overseas will be exclusive of Goods and Services Tax.

  

INTERNATIONAL SHIPMENTS

Please be aware that any items shipped internationally may be subject to import duties and taxes, which are levied once a shipment reaches your country. You will be responsible for paying additional charges for customs clearance; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; please contact your local customs office for further information. Additionally, when ordering from FROCKAHOLICS, you are the importer and must comply with all laws and regulations of the destination country. You authorise us to designate a carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise and advance (on your behalf) any duties and taxes owed by you.

 

INTERNATIONAL SHIPMENTS

Your order will be insured from when it is dispatched from FROCKAHOLICS to when the item is delivered to you. When you sign for your order, responsibility for the items passes from FROCKAHOLICS to you. Please be aware that if you request our courier partner to leave the item for you and you do not sign for the item, the insurance of your package will be voided and responsibility for any damage to the items contained will be yours.

 

OUT OF STOCK

We take care to update our site multiple times a day however in some very rare instances an item can become out of stock. If this happens, we will notify you within one business day that we will not be able to deliver the goods in the usual delivery period. If it is an item that we cannot re-order – we will give you a refund immediately; if it is an item we can re-order – we will inform you of the new delivery time frame and give you the choice of waiting or receiving a refund.