Privacy
Your privacy is of utmost importance to us at FROCKAHOLICS.
CONSENT
Our privacy policies are detailed below. By visiting FROCKAHOLICS, you accept and consent to our Privacy Policy and our Terms and Conditions.
ELIGIBILITY
You must be 18 years or over to use or register with FROCKAHOLICS If you are under 18 years of age then your parent or guardian must consent to this Privacy Policy or the Terms and Conditions of this site before you use it.
The purchase of items from FROCKAHOLICS is limited to parties who can enter into and form contracts in accordance with Australian Law.
PAYMENT
We use automated fraud screening tools to help protect our customers and our business. Any order that presents a high risk of fraudulent activity may be placed on temporary hold until the cardholder's identity can be verified. To verify a payment's authenticity, we will ask for proof of identity (listed below)
This ensures that we minimise credit card fraud and fraudulent activity on our Website. If you have any concerns or questions about this procedure, we suggest contacting our Customer Service customerservice@frockaholics.com.au before making your purchase.
These are the requirements for proving identity when requested:
- Send 2 copies of photo ID for the cardholder (passport, driver's license, or state identification card) to our Customer Service Department once payment has been made. All other sensitive information may be blocked out.
- A copy of a recent monthly card statement for the credit card being used, showing the bank's name, the cardholder's name and address, and the last 4 digits for this credit card sent to our Customer Service Department. If you only receive your statement online, we can accept a screenshot of a page showing the necessary information listed above. All other sensitive information may be blocked out.
Once you send through any personal information to verify your payment, all information will be deleted for security purposes.
THIRD PARTY LINKS
Please be aware that these policies apply to FROCKAHOLICS websites only FROCKAHOLICS is not responsible for the Privacy Policies set down by third parties accessed through a link from our website, nor is FROCKAHOLICS responsible for any personal information submitted to Third Parties via our website. You are responsible for reading the privacy policies of Third Party organisations before submitting your personal details.
PERSONAL INFORMATION
FROCKAHOLICS collects personal information to enable you to place an order, purchase a gift voucher, or register for our regular emails.
To enable you to place an order, we need to collect information from you, including your name, home, shipping and billing addresses, and your phone number. We also collect mobile (cell) phone numbers from Australian customers to enable us to notify you when your order has been dispatched. A phone number of your choice will be provided to AUSTRALIA POST to enable them to telephone you if necessary about the delivery of your order.
We may also share your information with advertising platforms such as Google and Meta to show you more relevant advertisements and offers based on your interests. This helps us ensure the content you see from FROCKAHOLICS is tailored to your shopping preferences.
Your personal information will never be sold to a Third Party. Your personal information will only be shared with relevant Third Parties to enable your order to be processed, to provide a service you have requested, or to assist with the marketing and advertising efforts described above.
CONTACT US
Should you have any further queries about our Privacy Policy, please contact us.
