Your privacy is of utmost importance to us at FROCKAHOLICS.

CONSENT

Our privacy policies are detailed below. By visiting FROCKAHOLICS, you accept and consent to our Privacy Policy and our Terms and Conditions.

ELIGIBILITY

You must be 18 years or over to use or register with FROCKAHOLICS If you are under 18 years of age then your parent or guardian must consent to this Privacy Policy or the Terms and Conditions of this site before you use it.
The purchase of items from FROCKAHOLICS is limited to parties who can enter into and form contracts in accordance with Australian Law.

 

PAYMENT

Any order that presents a risk of fraud, may be subject to a held order until identity is verified. To verify a payment's authenticity, we will ask for proof of identity (listed below)

This ensures that we minimise credit card fraud and fraudulent activity on our Website. If you have any concerns or questions with this procedure, we suggest contacting our Customer Service customerservice@frockaholics.com.au before making your purchase.

These are the requirements for proving identity when requested:

  1. Send 2 copies of photo ID for the cardholder (passport, driver's license, or state identification card) to our Customer Service Department once payment has been made. All other sensitive information may be blocked out.
  2. A copy of a recent monthly card statement for the credit card being used, showing the banks name, the cardholders name and address, and the last 4 digits for this credit card sent to our Customer Service Department. If you only receive your statement on-line, we can accept a screen-shot of a page showing the necessary information listed above. All other sensitive information may be blocked out.

Once you send through any personal information to verify your payment, all information will be deleted for security purposes.

 

THIRD PARTY LINKS

Please be aware that these policies apply to FROCKAHOLICS websites only FROCKAHOLICS is not responsibility for the Privacy Policies set down by third parties accessed through a link from our website, nor is FROCKAHOLICS responsible for any personal information submitted to Third Parties via our website. You are responsible for reading the privacy policies of Third Party organisations before submitting your personal details.

 

PERSONAL INFORMATION

FROCKAHOLICS collects personal information to enable you to place an order, purchase a gift voucher or register for our regular e-mails.
To enable you to place an order, we need to collect information from you including your name, home, shipping and billing addresses, and your phone number. We also collect mobile (cell) phone numbers from Australian customers to enable us to notify you when your order has been dispatched. A phone number of your choice will be provided to TNT to enable them to telephone you if necessary about the delivery of your order.

Your personal information will never sold to a Third Party. Your personal information will only be share with Third Parties to enable your order or a service your have requested of FROCKAHOLICS to be processed.

 

CONTACT US

Should you have any further queries about our Privacy Policy please contact us.